At Zovera, we are committed to delivering a personalized supplement protocol report that genuinely reflects your health profile and goals. We invest significant effort into making every report accurate, actionable, and grounded in pharmacist-developed methodology.
We recognize that personalized health guidance is deeply individual. If the report does not meet your expectations, we want to hear from you — and we will make it right.
Our satisfaction guarantee follows a two-step process designed to give you the best possible outcome:
Contact us within 7 days of receiving your report. We will generate a completely new, personalized report for you at no additional charge. This ensures you receive a report that fully addresses your health profile and any concerns you raised.
If you receive your replacement report and are still not satisfied, simply let us know. We will issue a 100% full refund of the amount you paid — no questions asked, no hoops to jump through.
You may also skip directly to a refund if you prefer — you do not need to request a replacement report first. Just let us know your preference when you contact us.
To be eligible for a replacement or refund under this policy:
Requests submitted after the 7-day window will not be eligible for a refund or replacement. All sales are final after this period.
The 7-day satisfaction guarantee applies to the quality and contents of your personalized Zovera supplement protocol report.
The guarantee does not extend to: individual health outcomes or results from following the guidance; the efficacy of any supplement or product; quality, availability, or pricing of third-party supplement products; or any issues arising from inaccurate or incomplete information provided during the intake assessment.
Zovera's reports are informational and educational in nature. We cannot guarantee specific health results, as individual responses to supplements vary based on many factors outside our control.
Requesting a replacement or refund is straightforward. No forms to fill out, no lengthy approval process.
We respond to all refund and replacement requests within 1–2 business days.
Once your refund is approved, we will process it immediately. Depending on your payment method and financial institution, you can expect the refund to appear as follows:
You will receive a confirmation email once your refund has been initiated. If you have not received your refund within 10 business days of our confirmation, please contact us and we will follow up with our payment processor on your behalf.
For all refund, replacement, or satisfaction-related requests, please reach our support team directly:
We respond within 1–2 business days. For legal inquiries, contact [email protected].
Zovera Inc.
Ontario, Canada