Refund Policy — Zovera

Section 1

Overview

At Zovera, we are committed to delivering a personalized supplement protocol report that genuinely reflects your health profile and goals. We invest significant effort into making every report accurate, actionable, and grounded in pharmacist-developed methodology.

We recognize that personalized health guidance is deeply individual. If the report does not meet your expectations, we want to hear from you — and we will make it right.

Section 2

How the Guarantee Works

Our satisfaction guarantee follows a two-step process designed to give you the best possible outcome:

1

Free Replacement Report

Contact us within 7 days of receiving your report. We will generate a completely new, personalized report for you at no additional charge. This ensures you receive a report that fully addresses your health profile and any concerns you raised.

2

Full Refund — No Questions Asked

If you receive your replacement report and are still not satisfied, simply let us know. We will issue a 100% full refund of the amount you paid — no questions asked, no hoops to jump through.

You may also skip directly to a refund if you prefer — you do not need to request a replacement report first. Just let us know your preference when you contact us.

Section 3

Eligibility & Timeframe

To be eligible for a replacement or refund under this policy:

Your request must be submitted within 7 calendar days of the date your report was delivered
The request must be sent to [email protected] from the email address associated with your purchase
Each order is eligible for one replacement report and/or one refund under this policy

Requests submitted after the 7-day window will not be eligible for a refund or replacement. All sales are final after this period.

Section 4

What the Guarantee Covers

The 7-day satisfaction guarantee applies to the quality and contents of your personalized Zovera supplement protocol report.

The guarantee does not extend to: individual health outcomes or results from following the guidance; the efficacy of any supplement or product; quality, availability, or pricing of third-party supplement products; or any issues arising from inaccurate or incomplete information provided during the intake assessment.

Zovera's reports are informational and educational in nature. We cannot guarantee specific health results, as individual responses to supplements vary based on many factors outside our control.

Section 5

How to Request

Requesting a replacement or refund is straightforward. No forms to fill out, no lengthy approval process.

Email [email protected] from the email address used at checkout
Include your name and a brief description of your concern or the reason for your request
Let us know whether you would like a replacement report or a refund (or both, in order)
Our team will confirm receipt within one business day and process your request promptly

We respond to all refund and replacement requests within 1–2 business days.

Section 6

Refund Timing

Once your refund is approved, we will process it immediately. Depending on your payment method and financial institution, you can expect the refund to appear as follows:

Credit or debit card: 5–10 business days to appear on your statement
Other payment methods: Timing may vary by provider

You will receive a confirmation email once your refund has been initiated. If you have not received your refund within 10 business days of our confirmation, please contact us and we will follow up with our payment processor on your behalf.

Section 7

Contact Us

For all refund, replacement, or satisfaction-related requests, please reach our support team directly:

Client Support

[email protected]

We respond within 1–2 business days. For legal inquiries, contact [email protected].

Zovera Inc.
Ontario, Canada